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What information does support need to debug an error?

Quick answer: If reloading doesn't fix it, we'll need a screenshot of your browser's console log to track down the bug.

Chrome

  1. Reload the page where you saw the error.

  2. Open the developer console: Option + ⌘ + J (Mac) or Shift + Ctrl + J (Windows/Linux).

  3. Click "Console."

  4. Clear the console so it's empty.

  5. Do the action that caused the error again.

  6. Screenshot everything that appears in the log and send it to [email protected].

Firefox

Same steps as above, but open the console with Option + ⌘ + K (Mac) or Shift + Ctrl + K (Windows/Linux). Desktop only, this won't work on phones.

Safari

Same steps as above, but open the console with Option + ⌘ + C. Desktop only, this won't work on phones.

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