Quick answer: Support runs by email. When you reach out, your message becomes a ticket, and our team works through tickets in the order they come in. We aim to reply within 24 hours, often faster.
Help us get to you faster
Send one ticket per issue. Duplicate tickets for the same problem move you to the back of the queue.
Send one message and wait for a reply. Multiple messages on the same ticket also push it further back in the queue.
Include the important stuff upfront: your username, order ID, and a clear description of what's happening.
What if I don't reply?
If we're waiting on you, a ticket closes automatically after 7 days without a response. You can reopen it anytime by replying to the same thread.
Before you reach out
A lot of common questions are answered right here in the Help Center, including gift statuses, gift cards, payouts, and refunds. Checking here first is usually the fastest route to an answer.
Have a feature idea?
We love those. Add your suggestion to our feedback board and our developers review them regularly. Your ideas genuinely shape what we build next.