Quick answer: You can return an item if it arrived damaged, incomplete, or the merchant sent the wrong item, as confirmed from the order details by our Returns team. Returns aren't available just because you no longer want it, so it's worth only adding items to your wishlist that you actually want.
What's eligible for return
An item not matching your expectations from its listing photo isn't grounds for return on its own, since some variation (like color rendering or packaging) is normal. It only qualifies if it's also genuinely damaged or the wrong item.
All returns are also subject to the merchant's own return policy, since we're ultimately at their mercy for approving one. Some merchants don't accept returns at all, in which case Throne isn't able to offer a refund or reorder the item.
How to return it
Head to your Orders dashboard and find the item.
Select Return Item next to the order.
Choose your reason from the list.
Ship it back using the return label we send you.
Once the store confirms they've received it, the value lands back in your Throne Balance. Replacements can be requested, but in most cases the merchant is only able to offer a refund rather than a swap.
For incomplete orders, our Returns team will first check whether the merchant can just ship the missing pieces before starting a full return.
As a general rule, flagging the issue within 30 days of your order gives you the best chance at a solution, so the sooner you reach out, the better.