Quick answer: Find your order type and status below to see what's happening and what, if anything, you need to do. Most orders don't need any action from you.
Tip: In your Orders dashboard on the web, hover over any status label to see a quick explanation.
Physical Gifts
Status | What it means | What to do |
Processing | We're preparing your order. This can take up to 7 business days, but usually goes faster. | Wait. Contact us if it's stuck more than 7 business days. |
Ordered | We've placed the order with the merchant. It's getting ready to ship. Tracking may not show up right away. | If there's no update after 7 business days, request tracking. |
Shipped | Your gift is on its way. Tracking updates depend on the carrier and might not refresh in real time. | Request tracking if you need an update. |
Delivered | The carrier marked it delivered. Allow 24-48 hours if it hasn't shown up yet — carriers sometimes mark early. | Still missing after 48 hours? Submit a Lost Item request. |
Complete | You marked this gift as received, for your own records. It doesn't affect shipping, tracking, or refunds. | Nothing needed. |
Issue | We need more information to complete this order — this can happen if a size/variant is missing, the price changed, or the item is no longer available from the merchant | Check your email for next steps, or resolve it directly from the order detail page. |
Failed | We couldn't complete the order. Funds get added to your Throne Balance or refunded to your fan. | Nothing needed. |
Returned | The merchant confirmed they've received the return. You can choose how to handle the refund, to your Throne Balance or back to your fan (this option isn't available for crowdfunded gifts). This usually follows a return for an item that arrived damaged or was the wrong item. | Go to your Orders dashboard and choose your refund destination for the item. See "How do I return an item on Throne?" for the return steps. |
Refunded | The order was refunded. Where the funds went depends on the situation, but it could go to your Throne Balance, back to your fan, or split based on your selection. | Check your Throne Balance. The order can't be reprocessed. |
Digital Goods
Status | What it means | What to do |
Processing | We're preparing your digital gift. Usually just a few minutes. | Wait. |
Queued | We'll order your digital gift soon. Orders sometimes hold briefly during a spike in gifting activity. It'll go through automatically. | Nothing needed. |
Ordered | We ordered your digital gift. Your code or key is on its way. | Wait for it to ship. |
Shipped | Your digital gift has been delivered. Check your email or the order details to redeem it. | Redeem your code. |
Complete | You marked this digital gift as received, for your own records. It doesn't affect your code or any active redemption. | Nothing needed. |
Issue | We need something from you. If it's for identity verification, complete that in your account settings so we can order your gift. Otherwise, check your email for what's needed. | Complete verification, or check your email. |
Blocked | This order is paused for review. No action is needed from you. | Wait. Our team will follow up if needed. |
Failed | We couldn't complete the order. We can add the cash value to your Throne Balance or refund it to your fan. | Nothing needed. |
Refunded | The order was refunded. Where the funds went depends on the situation — either your Throne Balance or back to your fan. | Check your Throne Balance. |
Cash Gifts
Status | What it means | What to do |
Processing | We're preparing your gift and will add the funds to your Throne Balance shortly. | Wait. |
Credited | We added the cash value to your Throne Balance. We won't place a physical order for this gift. | Pay it out. |
Complete | You marked this cash gift as complete, for your own records. It doesn't affect your Throne Balance. | Nothing needed. |
Refunded | This gift was refunded. The funds went back to your fan. | Nothing needed. |
Note: these are order statuses. Payout statuses are separate and use the labels Processing, In transit, Completed, Returned, and On Hold. See "Why is my payout delayed, missing, or returned?"