Quick answer: Find your order type and status below to see what's happening and what, if anything, you need to do. Most orders don't need any action from you.
Tip: In your Orders dashboard on the web, hover over any status label to see a quick explanation.
Physical Gifts
Status | What it means | What to do |
Processing | We're preparing your order. This can take up to 7 business days, but usually goes faster. | Wait. Contact us if it's stuck more than 7 business days. |
Ordered | We've placed the order with the merchant. It's getting ready to ship. Tracking may not show up right away. | If there's no update after 7 business days, request tracking. |
Shipped | Your gift is on its way. Tracking updates depend on the carrier and might not refresh in real time. | Request tracking if you need an update. |
Delivered | The carrier marked it delivered. Allow 24-48 hours if it hasn't shown up yet — carriers sometimes mark early. | Still missing after 48 hours? Submit a Lost Item request. |
Complete | You marked this gift as received, for your own records. It doesn't affect shipping, tracking, or refunds. | Nothing needed. |
Issue | We need more information to complete this order, like a missing size or a price change. | Check your email for next steps, or resolve it directly from the order detail page. |
Failed | We couldn't complete the order. Funds get added to your Throne Balance or refunded to your fan. | Nothing needed. |
Returned | The merchant confirmed the item came back to them. Funds get added to your Throne Balance or returned to your fan, depending on the situation. This happens when a creator returns an item that arrived damaged or was the wrong item. | See "How do I return an item on Throne?" or check your fan refund status. |
Refunded | The order was refunded. Where the funds went depends on the situation, but it could go to your Throne Balance, back to your fan, or split based on your selection. | Check your Throne Balance. The order can't be reprocessed. |
Digital Goods
Status | What it means | What to do |
Processing | We're preparing your digital gift. Usually just a few minutes. | Wait. |
Queued | We'll order your digital gift soon. Orders sometimes hold briefly during a spike in gifting activity. It'll go through automatically. | Nothing needed. |
Ordered | We ordered your digital gift. Your code or key is on its way. | Wait for it to ship. |
Shipped | Your digital gift has been delivered. Check your email or the order details to redeem it. | Redeem your code. |
Complete | You marked this digital gift as received, for your own records. It doesn't affect your code or any active redemption. | Nothing needed. |
Issue | We need something from you. If it's for identity verification, complete that in your account settings so we can order your gift. Otherwise, check your email for what's needed. | Complete verification, or check your email. |
Blocked | This order is paused for review. No action is needed from you. | Wait. Our team will follow up if needed. |
Failed | We couldn't complete the order. We can add the cash value to your Throne Balance or refund it to your fan. | Nothing needed. |
Refunded | The order was refunded. Where the funds went depends on the situation — either your Throne Balance or back to your fan. | Check your Throne Balance. |
Cash Gifts
Status | What it means | What to do |
Processing | We're preparing your gift and will add the funds to your Throne Balance shortly. | Wait. |
Credited | We added the cash value to your Throne Balance. We won't place a physical order for this gift. | Withdraw it. |
Complete | You marked this cash gift as complete, for your own records. It doesn't affect your Throne Balance. | Nothing needed. |
Refunded | This gift was refunded. The funds went back to your fan. | Nothing needed. |
Note: these are order statuses. Payout (withdrawal) statuses are separate and use the labels Processing, In transit, Completed, Returned, and On Hold. See "Why is my payout delayed, missing, or returned?"