Quick answer: "In transit" or "Completed" means the money has been sent to your bank, but it may not have landed yet. Give it the full window before reaching out.
It says In transit or Completed, but it's not in my bank
See "How long do withdrawals take to reach my bank?" for the normal timing for each status. If yours has been sitting longer than that window, contact us with the date you withdrew and your payout or transfer ID, and we'll trace it. We may ask for a PDF bank statement so we can escalate with the withdrawal processor.
For Instant Payout, funds usually arrive within minutes. If it's been longer and the fee wasn't refunded, contact us.
My payout shows Returned
That means the transfer couldn't go through, usually because the bank details were wrong or the receiving bank rejected it. Your funds are automatically returned to your Throne Balance. Update your payout details and request the withdrawal again.
Returns can also happen if your bank can't accept the transfer in your country. See "Which countries does Throne support?"
My payout shows "On Hold"
That means payouts are disabled or your account is restricted. Your funds are still in your Throne Balance. Reach out and we'll look into it.
What we'll ask you
To investigate, we'll first confirm your identity: your username, full name, and the last four digits of your bank account or card.