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How do I get tracking for my gift?

Quick answer: Head to your Orders dashboard and open the gift you want to track. You'll either see tracking info already there, or you can request it if it isn't yet.

Requesting tracking

If your order hasn't updated after 7 business days, request tracking from your Orders dashboard. If it's been an unreasonable amount of time since your request, roughly 2-3 weeks total since purchase, reach out and we'll chase it.

Automatic tracking

Partner Store items, automatically-ordered Amazon items, and some Etsy items usually get automatic tracking added to your order page once it's available to us. If it hasn't shown up after 7 business days, request tracking from your Orders dashboard instead.

It says Delivered but I don't have it

Carriers sometimes mark an item delivered a little early. Wait 24-48 hours and check with your household, neighbors, mailbox, and front door.

Still haven't received it? See "What do I do if my gift is lost?" for how to submit a Lost Item request and what happens next.

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