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Can I cancel or change an order after placing it?

Quick answer: Unfortunately, no. Throne processes orders quickly so gifts don't sit in a queue, which means there's no window to edit or cancel once you've confirmed. It is worth double-checking the details on a gift (size, color, quantity) before you send it.

This is also outlined in our Terms of Service, which you accept before you purchase an item.

If a payment failed

If you saw a charge but the gift didn't go through, that's a temporary authorization hold from your bank, not a completed payment. It drops off on its own, usually within 10 business days. See "I was charged but got no confirmation."

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