Quick answer: If you were charged but got no confirmation and the gift didn't appear, the purchase most likely failed. What you're seeing is a temporary hold that reverses on its own, usually within 10 business days.
What happened
When a payment attempt fails, your bank can place a temporary authorization hold on the funds. It's not a completed charge. It reverses automatically, usually within up to 10 business days. We can't speed that up, since it's handled on your bank's end.
What to do
Check whether the gift appears in the recipient's recent gifts or your order history. If it doesn't, the purchase failed.
Wait for the hold to drop off, up to 10 business days.
If the charge is still there after that, contact your bank or card issuer directly, since the hold is on their side.
If you were charged more than once
If a charge settled instead of dropping off, or you were billed twice, contact us at [email protected] with the date of the charge, the amounts, the last four digits of your card, and the email you used at checkout.