❗️❗️ Orders purchased using the Throne Balance cannot be refunded back onto the original payment method used. Thus the "refund your fan" method will never be available.
Redeeming your Throne Balance
The main purpose of the Throne Balance is to give you a way to re-use funds from issue items or refunds to gift items. To do this, you must follow the following steps:
Step 1: Go on a Throne wishlist page
Go to someone's external wishlist. If you are using your balance to get a gift for yourself, then visit your own external wishlist (i.e. the wishlist your fans see).
Step 2: Add items to the cart
Add items to the cart as your would normally. Then go to checkout. Throne will auto-apply your balance as long as you are logged in.
Do not purchase Direct Credit ("payout") items with your Throne Balance. All Direct Credit items are transferred to your Throne Balance and will not be purchased.
Step 3: Apply balance
The balance should be applied automatically.
If your Throne Balance is larger than the cart total
If your Throne Balance is larger than the cart total you can use it to complete the transaction
If your Throne Balance is smaller than the cart total
If your Throne Balance is smaller than the cart total you will need to pay the outstanding amount using your card, Google Pay or Apple Pay. Your Throne Balance will be deducted from the cart total.
Step 4: Enjoy the gift
Once you have used your balance to gift the item, the normal gifting process will start. All integrations will run, you will receive an order confirmation email and the item will be ordered.
The amount you used to gift the item will be deducted from your Throne Balance.