Quick answer: Reach out at [email protected] or use the in-app report option. Include any evidence you have and the profile link of the person involved, the more details you share, the more we're able to do. If you're in immediate danger, please contact your local emergency services first.
If something has happened that made you feel unsafe, we're extremely sorry.
What happens next
Every report gets escalated to the right team. Scam and payment reports go to our Payment Management team; harassment and other behavior goes to our management team. To protect everyone's privacy we can't share investigation details or outcomes, but we take every report seriously. If a refund is approved in a payment case, you'll be notified in your ticket.
A note on refunds
Throne is a gifting platform, so gifts are treated as gifts, not purchases. A refund isn't guaranteed even when a report is valid. We still want to hear from you so we can take action.
Need more support?
If you're experiencing harassment or feel unsafe, you don't have to handle it alone. The Crisis Text Line is available 24/7 - text HOME to 741741 from anywhere in the US.