Our Support Team is always here for you, but if you're having trouble accessing our platform we recommend that you try these steps before creating a support ticket!
Most issues can generally be resolved by one of the following troubleshooting steps:
1. Try a different browser or device
Sometimes just switching how you are accessing the Throne website can reveal that the problem was specific to your browser/device/the app. A common issue can be that sometimes certain browsers may not load the site properly or may have built-in blockers that can cause issues with the site!
2. Try accessing the site on mobile using data only
It is possible that your Internet Service Provider can be blocking your connection or stalling out causing the Throne website to not load.
3. Turn off adblockers, extensions, and/or VPNs
We've found that some adblockers, browser extensions, virus software and some VPNs can interfere with Throne, and can prevent you from accessing Throne properly! We recommend that you try to turn your VPN on, then off, and then close the program completely in Task Manager. This has often been the solution for any VPN related troubles!
4. Ask a friend if your Throne page will load for them
If you are coming across errors when loading your specific Throne list having a friend try to see if they have the same issues on their end can can help us figure out if there is a specific issue with your account, or just with your access to your page on your end.
If you have tried all of these steps...
and still cannot access Throne–or are encountering errors on the site–please move next to our Debugging Guide and submit a ticket to our Support & Tech teams following the steps in that guide.