Refunding an issue item to your Throne Balance
We try our best to order all items that fans buy for you, however, this is not always possible! Items can be out-of-stock or they may cancel an order without telling us a reason! In that case, we want to give you the opportunity to re-use your balance to choose a different item. You can refund an item to your Throne Balance and use it towards something else on your list or withdraw the funds to use towards another item.
Step 1: Go to the issue item
First, select "view" on the item you want to refund to your Throne Balance from your Orders panel! From there you will see a box that gives you the option to resolve the issue.
Step 2: Choose the "Refund to Throne Balance" option
Next, click the "Refund to Throne Balance" button. We refund you the entire amount paid by your fan to your Throne balance!
Step 3: Completing the refund
Once the refund is complete two things should happen...
Your item's status should now change from "Issue" status to "Refunded".
Your Throne Balance should increase!
You can now either withdraw or use and redeem your Throne balance towards an item on your (or another creator's) wishlist!
Please note: This functionality is only available for all purchases after the 24th of January 2022 for technical reasons. We will not be able to refund older items to the Throne Balance.