The Throne Balance is a virtual balance you hold with Throne.
Your Throne balance can be used to purchase items from your own wishlist or other people's wishlists!
What increases and decreases your Throne Balance?
⬇️ Redeeming the Throne Balance
One event that can decrease your Throne balance is using it to purchase gifts. First, be sure you are logged into your Throne account. You can then visit someone's wishlist (or your own) and use the Throne Balance to gift items!
Please view this article for a more detailed explanation on how to redeem your Throne balance.
⬆️ Fan purchases Direct Credit (payout) item
If you are gifted a Direct Credit item, the value of this item (including shipping and taxes) will be added to your Throne Balance! You can then purchase these items yourself after you withdraw your balance to your bank account.
⬆️ Refunding an issue item to your Throne Balance
If an item is in "issue" status you can increase your Throne balance by opting to refund the item to your balance! You can do this by visiting your orders dashboard and selecting "view" on the item that has the "issue" status. You will then see a button to "resolve issue" where you will be brought to a screen where you can see and resolve the issue that the item has.
The item will often have an option of "Refund to Throne Balance". We will credit you the entire amount your fan paid for the item to your Throne balance.
This functionality is only available for all purchases after the 24th of January 2022 for technical reasons. We will not be able to refund older items to the Throne Balance.
You can read more about this here.
⬆️ Refunding a Partner Store Item to your Throne Balance
Partner Stores can sometimes, in rare cases, refund items. This can happen for various reasons including cancellations, returns or the item not being able to be delivered. In this case, we will immediately credit you the entire refund amount we received from the merchant.
How can I use it?
You can use the Throne Balance as a way to purchase and gift items on Throne. You can do this by going to any wishlist (including your own), adding items to your cart and then checking out. You will see a toggle on the left hand side to opt to use your Throne Balance or not during checkout.
Do not purchase Direct Credit items with your Throne Balance! These will just go back to your Throne Balance as "payout" items, with our service fee removed.
Read more about withdrawing your Throne balance here.
Read more about redeeming your Throne balance here.
What can I not use it for?
❌ You cannot refund orders to the original payment method if the order was completely or partially paid using your Throne Balance.
❌ You should not use your Throne Balance on any Direct Credit items. (Anything marked "payout" on your wishlist).
❌ You cannot pay for a difference needed for an item in "issue" status with your Throne Balance.
❄️ What does it mean if my Throne Balance is frozen?
Your Throne Balance can be frozen for a multitude of reasons. This can include system errors when updating the balance, needing verification details and more. Once your balance is frozen, you will not be able to increase or decrease it in any way. As soon as a balance is frozen, our technical specialist team is notified to look at the cause. We aim to remove any hold within 48 business hours.