For Creators
Key resources for content creators on multiple topics e.g.,: technical, privacy, gifting, shipping, balance, refunds, returns, integrations, alerts and storefront topics
105 articles
- The merchant of my wishlist product isn't supported
- I can't select my country in the delivery details section. What can I do?
- What are partner brands and what benefits do I have from them?
- What is the difference between a Partner store and a Verified/Approved store?
- How does The Throne Gift Store ensure the curation of the best products?
- I have a specific question about a gift which was purchased by a fan. Who can I ask?
- What happens if a fan issues a chargeback?
- What is Shipping Protection?
- Why does Throne mark some items as delivered?
- Can I change the product (size, color, link) after it was purchased by a fan but before it was shipped?
- Can fans leave me a message when they buy a product?
- Can a fan purchase multiple gifts at once?
- Why is my digital good being held?
- Why is there a limit to the number of gift cards and digital goods I can add?
- How do I access my gift card? Why is my gift card on hold?
- Can I cancel a gift someone purchased for me?
- What happens if the gift is cheaper than what I entered on my wishlist?
- What happens if the gift costs more than what the fan paid for?
- Why do you charge service fees?
- What fees do you charge?
- What should I include in the item price?
- Are there restrictions for cash gifts?
- What are Cash Gifts? How do they differ from Direct Credit?
- What Items Are Not Allowed on My Wishlist?
- What Profile Text Is Not Allowed on Throne?
- What Images Can I Show on My Throne Profile?
- Are there any Digital Goods that Throne cannot gift?
- What is a Digital Good?
- Throne Item Types
- How do Secret Gifts work?
- Can I add pre-order items to my wishlist?
- Can I add time sensitive or auction items to my Throne?
- How do Surprise Gifts work?
- Does Throne earn an affiliate commission from Verified Stores purchases?
- Throne Balance - Redeeming your Throne Balance
- Why is my withdrawal delayed?
- Throne Balance - Refunding an issue item to your Throne Balance
- What is the Throne Balance?
- What does "Credited" mean on my gift status? What are "Direct Credit" items?
- Throne Withdrawals
- What is your payout threshold for withdraws?
- Can I purchase Payout items with my Throne Balance?
- Are there fees for withdrawing from my Throne Balance?
- Instant Payouts
- Does Throne use Amazon Prime?
- How much do you charge for shipping?
- What if I am moving? What if my address is wrong? Will I still receive my gifts?
- What happens if my gift is lost?
- Can I get tracking for my shipment?
- What happens if there are customs charges or VAT fees?
- How long will it take to receive my gift?
- What if my address is wrong? Will I still get my gifts?
- What do I do if there is an issue with my gift order?
- What can I do if I want an option not listed on the order issue page?
- What happens if a product is not available anymore after a fan bought it?
- Why are some orders canceled by the merchants?
- How long does it take for my order to be placed?
- What does the status of my gift mean?
- How can I prevent issues from arising with my orders?
- What if there is an issue redeeming my digital item or game code?
- My gift is missing parts/items, what should I do?
- What does "Queued," mean?
- What does “Processing” mean?
- What does “Ordered” mean?
- What does “Credited” mean?
- What does “Issue” mean?
- What does “Failed” mean?
- What does “Returned” mean?
- What does “Refunded” mean?
- What does “Complete” mean?
- What does “Delivered” mean?
- What does “Shipped” mean?