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How can I prevent issues from arising with my orders?
How can I prevent issues from arising with my orders?
Updated over 10 months ago

Some of the most common order issues we see here at Throne are:

  • delivery address insufficient, more details needed

  • no sizing, color, or type information is entered

  • product is unavailable

  • product price entered doesn't correspond to the actual price

  • product has excessive shipping or taxes

  • wrong currency was selected for the product

  • Other

For the majority of Amazon items, and all of our partner store items, product availability and prices should be fetched automatically. Learn more about this here.

To find out which stores are partnered and which stores are verified for your country, check out our Approved Merchant's list!

If there is an issue with your order, you will be notified via email and with an alert in your dashboard. Read more about what to do if your item is in "issue" status.

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