We want our creators to receive their gifts as fast as possible!
So here are a few notes about when to expect your order to be placed:
Ordering Times:
Our usual processing ranges from 2-3 days for orders from supported merchants to 3-5 days for other merchants. During high volume times, such as holidays, there could be a longer processing time. We appreciate your patience during these times as we work hard to get your gifts to you!
Delays:
Longer processing times can happen when an order is out of stock so our ordering agent may need to place the order again, or there may be an issue with the order (e.g. the merchant needs more information such as an updated address).
In those cases, we reach out to the merchant and try to resolve the situation which can often take some time!
All orders appear in our ordering agent's dashboards until the order is placed, however, if you have waited a week or more for your order and it hasn't changed to "ordered" status yet, please reach out to our Support Team so that we can investigate what is going on with the item!