Contacting our Support team is easy! 💜

For account-specific or order-related questions, please create a support ticket directly through Throne rather than reaching out on social media. This helps us better protect sensitive information and investigate your issue properly.

Our Support team operates 7 days a week from 8AM–4PM CST.

Most tickets receive a response within 24 hours, though replies may take 1–3 business days during busier periods or peak gifting seasons.

Tickets are answered in the order they are received. Please avoid sending multiple follow-up messages before receiving a response, as additional replies may move your ticket further back in the queue.

Returns, tracking requests, and lost item reports are handled by separate specialized teams rather than our general Support staff.

If you still need help after hearing back from one of those teams, feel free to contact Support directly 😊

• Log in to your Throne account and go to your Orders page.

• Locate the order and click "Contact Support."

Before submitting a ticket, we recommend checking whether one of our FAQs already answers your question!

• If you still need assistance, select "Contact Us [Other Issue]."

• The chat bubble in the bottom-right corner of the page will open.

• Enter your message and submit your ticket.

You can also contact us directly for things like:

• Account issues
• General Throne questions
• Bugs or technical issues
• Feedback or suggestions

To contact Support, use the chat bubble in the bottom-right corner of the Throne website or Help Center:
​https://help.throne.com/en

If an FAQ article does not answer your question, select the emoji at the bottom of the article and click "Send us a message."

You can also email us anytime at [email protected].

We’re always happy to help 💜