Why do refunds happen?
Although refunds from Partner Stores are extremely rare, they can still happen for a variety of reasons!
❌ Cancellations
We try to keep cancellations at a minimum but there are cases where they may still occur. For example, the partner merchant could accept an order for an item and then realize it is out-of-stock because their inventory system did not update.
♻️ Returns
Returns are generally a situation where a refund is welcome. If you, the creator, decide to return an item and request a refund from the merchant, the merchant will refund the money back to us!
In that case, you receiving an email about an incoming refund means that the merchant accepted and received your returned item and has provided you the refund you wanted. The funds will be added to your Throne balance!
🚚 Delivery Failed
Sometimes carriers may fail to deliver items. Partner Stores do provide you automatic tracking but should something occur with the carrier, items may be returned to the sender and the sender (i.e. the merchant) will issue a refund. This will be added to your Throne balance.
❓ Other Reasons
The above are just examples of reasons, however, commerce is complicated and refunds can happen for a multitude of reasons. We at Throne are often not told about the exact reason for the refund, just that the refund has occurred. We appreciate your understanding and apologize for when you are unable to receive your gifts!
How do I identify which item has been refunded?
We will inform you if a refund has occurred! You can go to your Orders Dashboard and see the item has "Refunded" status.
What happens to the refund?
We will refund the item to your Throne balance! In some cases you may have had the option to choose to refund your fan. In these cases the status will also show "refunded".
If you have any questions about an order, please feel free to create a support ticket!