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My gift is missing parts/items, what should I do?
My gift is missing parts/items, what should I do?
Updated over a week ago

If the merchant sent you an incomplete gift -- missing pieces or included items -- please create a returns request for this item.

Our Returns team will reach out to the merchant to see if they can ship the missing items, or if you will need to return the item for a refund and then reorder the gift. In some cases, the merchant may issue a partial refund, which will be credited to your Throne Balance.

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