We are so sorry if your gift is missing parts! We're here to help.

If a merchant sent you a gift which is missing pieces or items that are meant to be included please create a return request for this item.

Our Returns team will reach out to the merchant to see if they can ship the missing items, or if you will need to return the item for a refund and then add the item to your list again, using the refund to reorder the gift.

The merchant may issue a partial refund in some cases, which will be credited to your Throne Balance.

Learn more about returns here!

In some cases merchants will send bundles in two separate deliveries, so please be mindful of this!