If your items arrive damaged, or the merchant sent you the wrong item, we can help you return the item!
How to submit or check on a return request:
First, go to your orders dashboard. You will see an overview of the gifts purchased for you.
Choose the gift you'd like to return and select: Help
This will direct you to the item details page, from there in the Throne Customer Service section, you can select Return Item.
Can I return a gift for any reason?
If an item is damaged or the merchant sent the wrong item (as indicated from the order confirmations by our returns & support teams), we can assist you with returning your item for a refund. You can request a replacement, however in most cases we will be unable to receive a replacement/exchange.
All returns are subject to the store's individual return policies. Some items cannot be returned for any reason. Please check the store's return policy. If the store does not offer or does not accept the return/exchange request, Throne may not be able to offer a refund or re-order the item.
What if I just don't want the item anymore?
We ask that you only put items on your wishlist that you actually want. Unfortunately, we cannot honor return requests simply because you do not want the item.
Returns for reasons other than damages or merchant mistakes often can strain relationships with our merchants, making returns for broken or incorrect items much more challenging.