It happens fairly rarely that the purchase price is below the price paid by the fan and we also ask our creators to make sure that the price matches.

Right now, we only check if the price far exceeds the price paid by the fan, so we only check if the item is more expensive, not if the item is cheaper. Depending on the price difference, we allow for a low margin of error (meaning that we do make a small loss on some orders if the difference is small).

In the future, we will put a system in place that gives some sort of credit to creators but right now we're breaking even on our orders and don't have this system yet.

We kindly ask you to always enter the correct price directly (and if there is a promotion, please update the price on your wishlists) as our agents would have additional workload to order gifts (for which we need to possibly even increase the service fee or reject gifts more frequently). Hope that this is understandable!

Reach out to us if you have further questions about this.