In most cases when an item is in "issue" status, the options provided to you are the only options you have.
However, if you feel you need more assistance you can always contact our Support team by following the instructions here. You may then send us information about this order and what you would like and we can see what we can do to assist you in resolving the issue.
What can I do if I want an option not listed on the order issue page?
Updated over a year ago