You can request tracking 7 days after your gift has been purchased!

Please go to your Orders dashboard and select "help" on the item in question.

Next, select "Track Item". You can send a tracking request here or you will also find your received response or automated tracking in this same spot.

Some items receive automated tracking! You can find it in the same "Track Item" section.

Please note we are only able to provide the tracking if we receive it. If an unreasonable amount of time (2-3 weeks or so) goes by without you receiving tracking please create a ticket for our Support team!

Once you receive your tracking information, if your gift is still missing and the tracking does not indicate it is still on its way to you, you can submit a lost package claim to our lost orders team and they will investigate this for you.