Contacting our support is very easy! There are a couple different ways to contact us.
We do ask for all account and gift-specific questions or issues, that you please create a support ticket via the dashboard, rather than asking on social media. This allows us to better assist you in case there is sensitive information!
Our hours are 8AM-4PM CT, Mon-Friday.
It may take 1-3 business days for support to respond–potentially longer during peak gifting seasons–but generally it will be within 24 hours. We do answer tickets in the order in which they were received. Please note sending in additional messages will send your ticket further back in the queue!
Support Tickets vs Other Tickets
Return requests, tracking requests, and lost item reports are are handled by different teams (Returns and Tracking), rather than our Support staff. If you ever need further assistance after receiving a response to a return/lost/tracking request, feel free to reach out to our support team!
How to create a support ticket for item/order specific issues:
•Log in to your Throne account and go to your Orders page
•Locate the item and click "Help" under the actions section.
•If your issue is not related to tracking, returns, or lost items (or you have already submitted a request to those teams and need further information), select "Other" and then check that there is not an FAQ that answers your question!
If not, please select "Contact Us [Other Issue]".
•The chat bubble in the bottom right will open! (Please note this chat bubble is also available throughout our site! Even on this page you're viewing now!)
You can then send our Support team a ticket!
•Then, submit your ticket!
How to create a support ticket for other Issues:
You can also message us directly if your issue is not order/item specific!
This could be an account issue, a general Throne question, a bug, feedback, etc.
To send in a ticket, you can use the chat box found at the bottom right corner of Throne, or on the bottom right corner of our FAQ pages https://help.throne.com/en. We'd recommend looking through our FAQs in the chat box first to make sure they do not address your concern.
If an FAQ article does not address your question or does not have all the information you need, you can select the corresponding emoji at the bottom of the page and then click on "Send us a message". You should then have a text field present to enter your question!
You can also email us directly at [email protected]!
Our Support team is always here for you, so feel free to send in a ticket whenever you may need!