Redeeming your Throne Balance

Sometimes you have funds in your Throne balance due to an item being refunded or due to it being a payout item, but maybe the item you'd like to use those funds towards is no longer available! Not to worry–you can use those funds towards another item on your list or towards someone else's wishlist.

It's easy to do! Follow the steps below to learn how:

Go to someone's public wishlist page! If you are using your balance towards a gift for yourself, then visit your own public wishlist (i.e. the wishlist your fans see and purchase from).

Add items to the cart as you would when normally purchasing gifts on Throne! You can then checkout your cart and as you are logged in you will see on the left side the option to use your Throne balance.

Please note: Payout items also go to your Throne balance! So if you have a payout item you need/want to withdraw for please be sure to do so before purchasing items on Throne wishlists!

🚨Do not use your Throne balance to purchase an item that is a payout item. All Payout items are transferred to your Throne Balance and will not be purchased. Learn more here.

•If your Throne Balance is larger than the cart total you can use it to complete the transaction without using another payment method!

•If your Throne Balance is smaller than the cart total you will need to pay the outstanding amount using another payment method (your card, Google Pay or Apple Pay). Your Throne Balance will be deducted from the cart total!

Once you have used your balance to gift the item, the normal gifting process will start. All integrations will run, you will receive an order confirmation email and the item will be ordered.

The amount you used to gift the item will be deducted from your Throne Balance.

Please note: Orders purchased using the Throne Balance cannot be refunded back onto the original payment method used. Thus the "refund your fan" method will never be available when you have redeemed your Throne balance on an item.