We are very sorry you ran into a bug. We try to make the software as stable as possible but between multiple devices and operating systems, errors can happen. Sometimes things like browser extensions and VPNs can interfere with Throne's services, so you may want to try disabling those first.
If you are reading this guide, chances are we weren’t able to reproduce your error. This guide is to help you help our engineering team solve your issue.
Please send us the following information to: [email protected]
Chrome
Step 1: reload the page
Refresh the page you experience the error on.
Step 2: open the developers console
MacOs: Option + ⌘ + J (on macOS)
Window/Linux: Shift + CTRL + J
Step 3: click on the “console” part of the developers console
Step 4: clear the console (so it is clean for us)
Chrome
Step 5: do the action that produced the error
Step 6: send us full screenshots of everything that was added to the log whilst you were trying to reproduce the error
Firefox
Step 1: reload the page
Refresh the page you experience the error on.
Step 2: open the developers console
You must be on a computer on this. This will not work for phones
MacOs: Option + ⌘ + K (on macOS)
Window/Linux: Shift + CTRL + K
Step 3: click on the “console” part of the developers console
Step 4: clear the console (so it is clean for us)
Step 5: do the action that produced the error
Step 6: send us full screenshots of everything that was added to the log whilst you were trying to reproduce the error
Safari
Step 1: reload the page
Refresh the page you experience the error on.
Step 2: open the developers console
You must be on a computer on this. This will not work for phones
Press: Option + ⌘ + C
Step 3: click on the “console” part of the developers console
Step 4: clear the console (so it is clean for us)
