Quick answer: Once your order shows Shipped, open it from your Orders Dashboard in a web browser to get your code. Most cards are ready within 3–7 business days.
How to redeem
Open your Orders dashboard in a web browser, gift cards can't be redeemed in the mobile app.
Open your order and follow the redemption steps for that brand.
Why a gift card might be delayed
Hold period: gift cards are held briefly as a fraud-prevention step before being ordered. The length of the hold depends on your account history and recent gift activity. It releases automatically and can't be sped up.
Identity verification: gift card orders require completed identity verification. If you haven't finished verifying, the order stays in Issue until you do. See "Why am I being asked to verify my identity?"
Time zones: some cards can only be redeemed at the end of the day they become available.
Note: the estimated date shown in the app can appear earlier than the actual wait.
If your code still won't work
Wait until the status reaches Shipped, then try a different browser or device. If it's still not working after Shipped, contact us with your order ID and the gift card name.